Refunds and rescheduling

This policy applies to professional financial application audit engagements with Operational App Audit Partners. It does not cover retail goods, software subscriptions, or shipping — none of which we sell.

Eligibility

Refunds depend on whether desk review has begun, whether a rush window was reserved, and what the written scope states. Informational website prices alone do not create a charge.

Timeframe to request

Contact us within 14 days of the event giving rise to the request (for example, cancellation before start, or a billing error). Requests after findings delivery are considered only for billing mistakes or undelivered work.

Full refund

If you cancel in writing before we confirm that review has started, and no rush capacity was reserved exclusively for you, prepaid fees are refunded in full.

Partial refund

If review has started but the findings brief is not yet delivered, we may refund the unused portion after deducting hours already spent at the hourly equivalent implied by the scope, with a minimum administrative deduction of 20% of the engagement fee unless the scope sets a different schedule.

Non-refundable items

• Completed findings briefs and clarification calls already held
• Rush surcharges once the reserved window has begun
• Retainer hours already consumed in the current month
• Third-party courier costs you asked us to advance, once paid

Deposits

When a scope requires a deposit to hold a review window, the deposit is applied to the final fee. If you cancel after we have declined other work to hold that window, the deposit may be retained up to the amount stated in the scope.

Cancellation and rescheduling

You may request a new review window subject to capacity. One reschedule without fee is allowed if requested at least three business days before the agreed start. Later reschedules may incur a rebooking fee disclosed before confirmation.

No-shows

If a scheduled clarification call is missed without notice, we are not obliged to refund that portion of the engagement; we will offer one alternative slot within ten business days.

Work already started

Once exhibits are under active review, cancellation converts to the partial-refund rules above. We stop further reading upon written cancellation.

Purchased materials

We do not sell kits or printed products. Any photocopies made for custody are destroyed per our retention note and are not a refundable purchase.

Refund process and method

Email hello@dev-opsanalytics.digital with your name, engagement date, and reason. Approved refunds are returned by the original payment method within 14 business days of approval. Bank transfer fees charged by intermediaries are not added by us; your bank may apply its own fees.

Exceptions

If we cancel an engagement for reasons on our side (illness without substitute capacity, conflict of interest discovered mid-review), you receive a full refund of amounts paid for undelivered work.

Contact

+886-7-950-9885 · 7442 Haley Avenue, 南投縣, 福建省, Taiwan